If you need to cancel a confirmed booking:
• Email the Job ID # to firstname.lastname@example.org with as much notice as possible.
• You cannot cancel via text message, you must email us. We require at least 24 hours notice for all booking cancellations.
• If you need to cancel outside of our Support hours and the job starts before we open, text our emergency line 323-547-7088 with “URGENT CANCEL + booking ID number”. You must also send an email.
• Sitters will be allowed one cancellation per quarter. If you’ve used your quarterly cancellation and do not provide a valid reason for an additional cancellation, you will be made inactive in our system for 2 weeks.
• If cancellations continue or are made with less than 12 hours notice, you may be subject to a fine of $30 for each one.
• Cancellations must include a valid documentation of emergency. Please contact Helpr to share documents which apply.