Our Code of Conduct

Compiled from research with parents across the web to share with you, the Helpr Code of Conduct acts as a guide for you, and a tool for us. If a complaint comes in from parents, we use this data to determine if the Helpr is, indeed, qualified to stay on the platform. Please review carefully. 

Violations of our code of conduct include but are not limited to: 

1. Not showing up for a job, arriving late without giving reasonable notice, or a last minute cancellation. 

• Reasonable is defined as sufficient time for Helpr to notify the parent and rebook the job with another Helpr. 

• Arriving on time defined by being in the door and working with family at the designated start time. Parking time is not included. 

2. Using technology to entertain children as a replacement for active engagement, unless explicitly outlined as household routine and endorsed by a parent. 

• Including but not limited to TV, computer, tablets, cell phone, etc. 

• Be engaging, play with their toys, take them on walks with permission, draw pictures, lead games, etc. 

3. Leaving work and play spaces untidy, especially the kitchen with dishes used during your job. 

• We know that thorough clean-up is not always possible, but please try to remember that it is best practice to leave a space tidier than how you found it, especially if there is downtime. 

• If there is a mess upon a parent’s arrival, offer to stay and wrap it up. Be aware of the surroundings to know if you left clean up work. 

4. Wearing inappropriate clothing (anything that is excessively revealing, tight, or that could be perceived as sleepwear). Use your judgement. 

• Examples of recent complaints include: short shorts, low-cut shirts, visible underwear/bra straps, pajama pants, yoga pants, etc. 

5. Leaving the house or hotel room with the children without a parent’s permission. 

• You are not insured to drive children in your car. Do not drive any children in your vehicle or a parent’s vehicle. Please refer parents to Helpr Support if they ask you to drive. 

6. Being under the influence of altering substance before or while on the job. 

• Additionally, do not accept any alcohol or substances from parents, even if you are of legal age. 

7. Bringing family members, children or friends to a booking, or having them visit during a booking. 

• Visitors are not part of the Helpr screening process. Further, we want to ensure your attention is focused on the children in your care. 

Please reach out to Helpr Customer Support at hello@helpr-app.com or 1877-417-4883 if you hve any questions.