Support for Helprs

Support 

If ever you feel uncomfortable about a job in any way (before entering the location, during the job, afterward etc.), please let us know ASAP. We care about the comfort and safety of all helprs and families and do our best to ensure a positive experience for everyone. 

Please reach out if your have any questions or feedback. We’re here for support. 

Our support is available Monday through Friday 6:00am - 6:00pm PT:

  • Email: support@hellohelpr.com
  • Call:  877-417-4883

    • In an emergency always call 9-1-1 immediately.


    How to cancel care quickly if you experience an emergency

    • We understand the cancellation form takes time to fill out. If you are in an emergency situation, please send both the family and Helpr a quick text to let us know you can’t make it to care. The priority should be a text to the family.
    • The family’s contact information can be found in your booking confirmation email. We recommend saving this after you accept a job until the job has been completed.
    • The most important thing to remember when you need to cancel care, is that some communication is better than no communication. Please do not do not leave a family stranded. A communicative cancellation is a kind cancellation.